FAQs

Creating an account and signing in

We are about to begin work on EarBuds for Android, so stay tuned! In the mean-time, be sure to sign up for our Android waitlist so you get notified when it goes live.

You can! As long as we can send a text message to that number, you can use it to create an account with EarBuds. Just make sure to input the correct country code when entering your phone number.

This is a known bug and we are currently working on a solution. In the meantime, try force quitting the app and reopening it.

EarBuds only works with premium music services right now. If you can’t login with your Spotify account, you probably only have a free account. We are working to make free accounts in the future, but in the meantime you can check out Spotify to see if they are offering a free premium trial. You can also click the “Get a free trial today!” link on the Connect Your Paid Music Service screen to sign up for a free trial with Apple Music.

Right now, you can only be logged in to EarBuds with one or the other music service at a time. To switch between music service accounts, go to your profile on the My Music tab, tap the ⋮ menu in the top right corner and Sign Out. Close and reopen the app, choose Sign In, then choose the music service account you want to use.

We’re sorry to see you go! Please send us an email by going to Contact on our website or from your profile by tapping the ⋮ menu, tapping Help then Support. Please note, once an account has been deleted, that unique handle will not be recoverable or reusable in the future.

Streams

Simply click the plus sign (+) at the bottom of the screen. From there you can choose either Music Library if you want to curate a new stream or edit an existing playlist, or Quick Stream if you just want to shuffle and play an existing playlist or stream.

Right now, any other user can join in and listen to your livestream. Private streams are still to come, so stay tuned!

Those are past streams that are no longer live. You can tap on them to start listening privately, or “offline”. That way you can still check out a stream after it is over!

Finding friends

Simply click on the search bar at the Home screen. From there you can tap on the Friends category to see if any of your Facebook friends or phone contacts are already on the app, or you can tap the search bar again to search for someone by handle or display name.

It’s easy! Tap on the Search bar from the Home page, then tap on the Friends category. At the bottom of the screen is an Invite Friends button. Choose your method for sending out an invite link.

Saving & Sharing

You can tap any song in the app to pull up the song menu. From there, you can save the song to your music service library or a playlist.

Every time you tap a heart next to a song, that song is saved on your profile under the Liked tab. Also, when you heart a song a banner will appear that gives you the option to save the song to your music service library or a specific playlist. Hosts can see who has hearted songs in their streams!

You have two options. You can click on the ⋮ menu in the top right corner of someone else’s stream and then tap Save to (Music Service), or scroll down to the end of the queue and tap Save Stream. Both options will save the stream as a playlist in your music service library.

Yes you can! Just click the arrow icon in the control panel of the stream, tap either Instagram Story or Share to… and then select your method of choice. You can do this if you’re the host or a listener of a stream.

Follow & Notifications

Yes! Go to the livestream menu by tapping the ⋮ menu in the top right corner, then tap the Chat Notification Sound button to turn it off (color changes from green to gray)

Go to a user’s profile and tap the Follow button. Or you can tap the Follow button anywhere you see it in the app, like within a livestream. To unfollow someone, go to their profile and tap the Following button. This will bring up a menu and you can tap Unfollow.

Notifications are turned on automatically when you follow a verified user. For everyone else, you must turn them on after you follow them. To do this, simply go to their profile and tap the Following button to bring up the menu. From there you can tap Turn Notifications On.

Go to their profile, tap the Following button to pull up the menu, then tap Turn Notifications Off. You will still be following them, but you will no longer receive notifications when they go live. And don’t worry, they won’t be able to see that you’ve disabled notifications for them!

Make sure that notifications are turned on for your device. If they are turned on and you are still not getting a notification, please send us a bug report. You can also try going to that user’s profile and turning the notifications off then on again.

Profiles & Personalization

Yes you can! Just tap the My Music tab then tap the Edit button. You can change your photo, add a bio, change your display name, and set your location!

Your handle is your unique username that people will always be able to use to search for you. No two users will have the same handle, and you cannot change it once you have selected yours. Your display name, however, is the name that shows up in your profile, and duplicates are allowed here, as well as emojis and spaces.

Bugs

Just shake your phone and a bug report will automatically be created addressed directly to our team. You can edit the screenshot, add a description, or just send it as it is. Remember, the more detailed the report, the better we can be at fixing the issue.

There is a known bug with Apple Music where it randomly skips tracks in a livestream. We are currently working on a solution.

This is most likely due to songs not being properly matched or available on both Apple Music and Spotify. We have added the option for a host to remove songs that are unplayable on both devices to help avoid this situation.

This could be due to different internet connections. If it is more than a couple of seconds off, please send us a bug report.

First try hitting the Pause button to mute then unmute. If that doesn’t work, make sure you don’t have the parental controls or explicit settings turned on in your music service. If you are still experiencing issues, please send us a bug report.

Sometimes it takes time for these changes to show up in the app. Close the app and try again in 10 minutes. We apologize for any inconvenience this may cause.