frequently asked questions

Please scroll to your desired FAQ category:

[ Creating an Account & Signing In ]

I don't have an Apple device. Help!!

We are currently working on EarBuds for Android, so stay tuned! In the mean-time, be sure to sign up for our Android waitlist so you get notified when it goes live.

Can I use my phone number if I live outside of the United States?

You can! As long as we can send a text message to that number, you can use it to create an account with EarBuds. Just make sure to input the correct country code when entering your phone number.

Why am I asked to input my phone number every time I open the app?

This is a known bug and we are currently working on a solution. In the meantime, try force quitting the app and reopening it.

Why can’t I create an account with my Spotify?

EarBuds only works with premium music services right now. If you can’t login with your Spotify account, you probably only have a free account. We are working to make free accounts in the future, but in the meantime you can check out Spotify to see if they are offering a free premium trial. You can also click the “Get a free trial today!” link on the Connect Your Paid Music Service screen to sign up for a free trial with Apple Music.

I created an account with Spotify but now I want to use Apple Music (or vice versa). How do I do that?

Right now, you can only be logged in to EarBuds with one or the other music service at a time. To switch between music service accounts, go to your profile on the Profile tab, tap the ⋮ menu in the top right corner and Sign Out. Close and reopen the app, choose Sign In, then choose the music service account you want to use.

How do I cancel or delete my account?

We’re sorry to see you go! Please click HERE to submit a request to delete your EarBuds account and associated data. Important to note: once an account has been deleted, that unique handle will not be recoverable or reusable in the future.

[ Streams ]

How do I start a livestream?

Simply click the plus sign (+) at the bottom of the screen. From there you can choose either Music Library if you want to curate a new stream or edit an existing playlist, or Quick Stream if you just want to shuffle and play an existing playlist or stream.

Who can join my livestream?

Right now, any other user can join in and listen to your livestream. Private streams are still to come, so stay tuned!

What are these other streams that don’t say “Live” at top?

Those are past streams that are no longer live. You can tap on them to start listening privately, or “offline”. That way you can still check out a stream after it is over!

[ Uploading Photos ]

I noticed some streams have other photos besides the profile picture in them. How do I do that?

Now hosts can upload up to 10 photos in a livestream! Once you’re live, simply tap the edit photo icon on the image and either take a new photo or upload one from your library. Each new photo is added to the front of the carousel.

How do I delete photos that I’ve already uploaded?

Simply tap the photo you wish to delete and choose Delete under Image Options.

Do photos persist once a livestream is over?

Yes, however, once you share live a past stream the photos will be deleted from the stream.

I find someone’s photo offensive. What can I do?

If you find any photos that are offensive or contain nudity, simply tap the photo and choose Report. The image will be removed for you immediately and will be removed completely after 2 distinct users report the same image.

[ Finding Friends ]

How can I find my friends on EarBuds?

Simply click on the Browse icon in the top-left of the Home screen. From there you can tap on the Friends category to see if any of your Facebook friends or phone contacts are already on the app, or you can tap the search bar again to search for someone by handle or display name.

I want to invite my friends to EarBuds. How can I do that?

It’s easy! Tap on the Browse icon on the Home screen, then tap on the Friends category. At the bottom of the screen is an Invite Friends button. Choose your method for sending out an invite link.

[ Saving & Sharing ]

How do I save a song?

You can tap any song in the app to pull up the song menu. From there, you can save the song to your music service library or a playlist.

What happens when I heart a song?

Every time you tap a heart next to a song, that song is saved on your profile under the Liked tab. Also, when you heart a song a banner will appear that gives you the option to save the song to your music service library or a specific playlist. Hosts can see who has hearted songs in their streams!

My friend has an awesome stream going on right now, is there a way to save it?

You have two options. You can click on the ⋮ menu in the top right corner of someone else’s stream and then tap Save to (Music Service), or scroll down to the end of the queue and tap Save Stream. Both options will save the stream as a playlist in your music service library.

Can I share my livestream with my friends?

Yes you can! Just click the arrow icon in the control panel of the stream, tap either Instagram Story or Share to… and then select your method of choice. You can do this if you’re the host or a listener of a stream.

[ Follow & Notifications ]

I don’t like the chat noise, is there a way to disable it?

Yes! Go to the livestream menu by tapping the ⋮ menu in the top right corner, then tap the Chat Notification Sound button to turn it off (color changes from green to gray)

How do I follow or unfollow someone on EarBuds?

Go to a user’s profile and tap the Follow button. Or you can tap the Follow button anywhere you see it in the app, like within a livestream. To unfollow someone, go to their profile and tap the Following button. This will bring up a menu and you can tap Unfollow.

Will I get a notification when someone I follow goes live?

Notifications are turned on automatically when you follow a verified user. For everyone else, you must turn them on after you follow them. To do this, simply go to their profile and tap the Following button to bring up the menu. From there you can tap Turn Notifications On.

How do I turn off notifications for someone on EarBuds?

Go to their profile, tap the Following button to pull up the menu, then tap Turn Notifications Off. You will still be following them, but you will no longer receive notifications when they go live. And don’t worry, they won’t be able to see that you’ve disabled notifications for them!

What if I don’t get a notification but my notifications are turned on for that user?

Make sure that notifications are turned on for your device. If they are turned on and you are still not getting a notification, please send us a bug report. You can also try going to that user’s profile and turning the notifications off then on again.

[ Profiles & Personalization ]

Can I customize my profile?

Yes you can! Just tap the Profile tab then tap the Edit button. You can change your photo, add a bio, change your display name set your location, and link your Instagram!

What is the difference between my handle and display name?

Your handle is your unique username that people will always be able to use to search for you. No two users will have the same handle, and you cannot change it once you have selected yours. Your display name, however, is the name that shows up in your profile, and duplicates are allowed here, as well as emojis and spaces.

How do I connect/disconnect my Instagram account to my EarBuds profile?

Simply tap the Instagram icon from your Profile and follow the prompts. To disconnect, simply tap the Instagram icon again and choose “disconnect.”

How do I turn off notifications for someone on EarBuds?

Go to their profile, tap the Following button to pull up the menu, then tap Turn Notifications Off. You will still be following them, but you will no longer receive notifications when they go live. And don’t worry, they won’t be able to see that you’ve disabled notifications for them!

Will EarBuds make any changes to my Instagram account?

No, we simply added the ability to link your Instagram profile to your EarBuds profile to increase social interaction.

[ Bugs ]

I found a bug, how do I report it?

Just shake your phone and a bug report will automatically be created addressed directly to our team. You can edit the screenshot, add a description, or just send it as it is. Remember, the more detailed the report, the better we can be at fixing the issue.

It seems like several songs in a livestream are being skipped over. Why is this happening?

There is a known bug with Apple Music where it randomly skips tracks in a livestream. We are currently working on a solution.

I am not hearing the same song as what is showing on my stream. What is happening?

This is most likely due to songs not being properly matched or available on both Apple Music and Spotify. We have added the option for a host to remove songs that are unplayable on both devices to help avoid this situation.

Why is there a lag between the host and listeners of a livestream?

This could be due to different internet connections. If it is more than a couple of seconds off, please send us a bug report.

I am hearing silence in a stream as a listener. What is happening?

First try hitting the Pause button to mute then unmute. If that doesn’t work, make sure you don’t have the parental controls or explicit settings turned on in your music service. If you are still experiencing issues, please send us a bug report.

I just updated or created a playlist in Spotify/Apple Music, but it’s not showing up in EarBuds?

Sometimes it takes time for these changes to show up in the app. Close the app and try again in 10 minutes. We apologize for any inconvenience this may cause.

[ Voice Intros ]

What are the microphone icons I see on streams?

Those indicate that the stream has a voice intro from the host.

What is a voice intro?

Great question! Hosts have the ability to record a short clip to talk to their listeners. Hosts can record a voice intro for the beginning of a livestream and for any upcoming song in the queue.

Who can record a voice intro?

At this time, only verified users can record a voice intro.

Who can hear my voice intro?

All listeners will hear the voice intro for the stream when they join as a listener regardless of where the host is at in the stream. Voice intros for songs will only play when that song is queued up to play, so if a listener comes into the stream after that song has started, they will not hear the attached song intro.

How do I add a voice intro to my stream?

Simply go live with any playlist and you will be prompted to record an intro for your livestream. Just follow the instructions to record and then go live! Your stream will start with your voice intro!

How do I record a voice intro for a song in a livestream?

It’s simple! Tap a song and choose Record Voice Intro. Follow the instructions to record and attach the intro to that song. Once that song is queued up to play, the voice intro will play before the song.

How do I delete a voice intro for a livestream?

Voice intros for streams cannot be deleted once you go live. However, if you wish to delete your voice intro for a stream prior to going live, tap the Skip button in the top-right corner of the Preview Voice Intro screen. This will skip the recording and simply go live with your stream.

How do I delete or re-record a voice intro for a song?

Tap the voice intro that is below the song it is attached to and then choose either Re-record or Delete.

Will deleting a voice intro from a song in my queue also delete that song?

No, but if you delete a song with a voice intro attached to it then that intro will be deleted along with the song.